Queues are used when you want to direct calls to a pool of phone numbers and/or extensions. A common utilization of queues is for Customer Service call centers. When a queue is configured on your phone number, Phone.com will route incoming calls to members of the queue. If a queue member is already on another call, our service rings the next phone number or extension in the queue. With Queue Members endpoints you can manage queue members without updating the entire queue.
Add member to the queue