API Reference

Patch Queue

patch
https://api.phone.com/v4/accounts//queues/

Replace parameters on an individual queue, only provided parameters will be replaced.

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Path Params
integer
required
≥ 1
integer
required
≥ 1
Body Params

Replace parameters on an individual queue, only provided parameters will be replaced.

string | null
required

Name of queue

greeting
object | null

Greeting to be played when caller first connects

hold_music
object | null

Hold Music to be played while callers are waiting

integer | null
60 to 3600

Maximum hold time in seconds. If provided, must equal one of: 60, 120, 180, 240, 300, 600, 900, 1200, 1800, 2700, 3600. Default is 300

enum

Caller id type to show members. If provided, must equal one of: 'called_number', 'calling_number'. Default is 'calling_number'

Allowed:
integer | null
5 to 90

Number of seconds to ring a member before cycling to the next member. If provided, must equal one of: 5, 10, 15, 20, 25, 30. Default is 5

string | null
enum

Queue strategy. Allowed values: ringall (rings all members of the queue), leastrecent (assigns the call to the agent who has been idle the most), fewestcalls (assigns the call to the agent who has had the least amount of calls), random (assigns calls to each agent in a random order), rrmemory (distributes calls evenly across all members of the queue)

Allowed:
members
array of objects or null | null

Array of Member Objects

members
Responses

Updated 6 months ago

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Updated 6 months ago