{"_id":"579bce3a8a700d290067cc1e","category":{"_id":"57624356653c2d2200fec7a5","__v":0,"project":"55c8cff571d7580d0063a5e5","version":"57624356653c2d2200fec79c","sync":{"url":"","isSync":false},"reference":true,"createdAt":"2016-05-16T21:01:06.191Z","from_sync":false,"order":18,"slug":"menus","title":"Account Menus"},"parentDoc":null,"project":"55c8cff571d7580d0063a5e5","user":"571fcfeea0acd42000af95be","__v":1,"version":{"_id":"57624356653c2d2200fec79c","__v":21,"project":"55c8cff571d7580d0063a5e5","createdAt":"2016-06-16T06:12:38.244Z","releaseDate":"2016-06-16T06:12:38.244Z","categories":["57624356653c2d2200fec79d","57624356653c2d2200fec79e","57624356653c2d2200fec79f","57624356653c2d2200fec7a0","57624356653c2d2200fec7a1","57624356653c2d2200fec7a2","57624356653c2d2200fec7a3","57624356653c2d2200fec7a4","57624356653c2d2200fec7a5","57624356653c2d2200fec7a6","57624356653c2d2200fec7a7","57624356653c2d2200fec7a8","57624356653c2d2200fec7a9","57624356653c2d2200fec7aa","5779ca1b99b40b0e005abb3a","5779d198aea88b0e00f63277","5797d3ab17ced017003c4be4","57ac170ef1cdae0e0053cdfc","57dbfc723ed3450e00dc9e6d","5804d12d16161c0f0077df9b","5841064b652e5b0f0015a7c8","588b5e5f2966b2230009cbf9","58a68ebf3239fa0f00857619","58c23c8b4922930f0050ac91","58fd1460809fc30f00f2ee07","5934eaf5328680002d77de6a","594bf91601cfe6000f40f4c5","595c4ed696b447001ba0cf6d","596524495cee50001575f5be","5970d4f1313162004dd303b5","59780fac24dbd1001a1fa057","59a8cfd3ead78a002d63cafe","59e0323d93da1f001c9ec170","5b0c16f2be9fcb0003e28222"],"is_deprecated":false,"is_hidden":false,"is_beta":true,"is_stable":true,"codename":"","version_clean":"4.0.0","version":"4"},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2016-07-29T21:44:26.412Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"settings":"","results":{"codes":[]},"auth":"required","params":[],"url":""},"isReference":true,"order":0,"body":"We've all been on the consuming side of a phone menu before.  You call a company and hear, \"Press '1' for Sales. Press '2' for Support. Press '0' for the operator.\"  With Phone.com you can create your own menus!\n\n## Supported Services\n* [List Menus](doc:list-account-menus) \n* [Create Menu](doc:create-account-menu) \n* [Get Menu](doc:get-account-menu) \n* [Replace Menu](doc:replace-account-menu)\n* [Delete Menu](doc:delete-account-menu) \n\n## Summary Object\nThe Menu Summary Object is used to briefly represent a menu. It can be seen in several places throughout this API. Here are the properties:\n[block:parameters]\n{\n  \"data\": {\n    \"h-0\": \"Property\",\n    \"h-1\": \"Description\",\n    \"h-2\": \"\",\n    \"0-0\": \"`id`\",\n    \"0-1\": \"Integer Menu ID. Read-only.\",\n    \"0-2\": \"\",\n    \"1-0\": \"`name`\",\n    \"1-1\": \"Name. Required. Unique.\",\n    \"1-2\": \"\"\n  },\n  \"cols\": 2,\n  \"rows\": 2\n}\n[/block]\nHere is an example:\n[block:code]\n{\n  \"codes\": [\n    {\n      \"code\": \"{\\n    \\\"id\\\": 12412,\\n    \\\"name\\\": \\\"Main Menu\\\"\\n}\",\n      \"language\": \"json\"\n    }\n  ]\n}\n[/block]\n## Full Object\n\nThe Full Menu Object contains the same properties as the [Menu Summary Object](#section-summary-object), along with the following:\n[block:parameters]\n{\n  \"data\": {\n    \"0-0\": \"`greeting`\",\n    \"1-0\": \"`keypress_error`\",\n    \"2-0\": \"`allow_extension_dial`\",\n    \"3-0\": \"`keypress_wait_time`\",\n    \"4-0\": \"`timeout_handler`\",\n    \"5-0\": \"`options`\",\n    \"h-0\": \"Property\",\n    \"h-1\": \"Description\",\n    \"0-1\": \"[Greeting](doc:account-media) that is played when a caller enters a menu.  Output is a [Media Summary Object](doc:account-media#section-summary-object). Input must be a [Media Lookup Object](doc:account-media#section-lookup-object). Must refer to a media recording that has `is_hold_music` set to `FALSE`.\",\n    \"1-1\": \"[Message](doc:account-media) that is played when the caller makes a keypress error.  Output is a [Media Summary Object](doc:account-media#section-summary-object). Input must be a [Media Lookup Object](doc:account-media#section-lookup-object). Must refer to a media recording that has `is_hold_music` set to `FALSE`.\",\n    \"2-1\": \"Boolean. Determines whether a caller can enter an extension number to bypass the menu.\",\n    \"3-1\": \"Number of seconds to wait for the caller to choose a menu option. Must be between 1 and 5 seconds.\",\n    \"4-1\": \"[Route](doc:account-routes) that will be entered when the caller fails to choose a menu option within the allotted time.  Output is a [Route Summary Object](doc:account-routes#section-summary-object) if the route is named, otherwise the [Full Route Object](doc:account-routes#section-full-object) will be shown. Input must be a [Route Lookup Object](doc:account-routes#section-lookup-object) pointing to a named route.\",\n    \"5-1\": \"Array of [menu option objects](#section-menu-option-object).  See below for details.\"\n  },\n  \"cols\": 2,\n  \"rows\": 6\n}\n[/block]\n## Menu Option Object\nThe Menu Option object is used to specify call handling rules when a caller selects a menu option.\n[block:parameters]\n{\n  \"data\": {\n    \"h-0\": \"Property\",\n    \"h-1\": \"Description\",\n    \"0-0\": \"`key`\",\n    \"1-0\": \"`route`\",\n    \"0-1\": \"Keypad key.  Must equal a single digit or the pound sign (\\\"#\\\").\",\n    \"1-1\": \"[Route](doc:account-routes) which will be entered when the user presses the designated key. Output is a [Route Summary Object](doc:account-routes#section-summary-object) if the route is named, otherwise the [Full Route Object](doc:account-routes#section-full-object) will be shown. Input must be a [Route Lookup Object](doc:account-route#section-lookup-object) pointing to a named route.\"\n  },\n  \"cols\": 2,\n  \"rows\": 2\n}\n[/block]\n## Lookup Object\nThe Menu Lookup Object is used to link to a menu from another object. This is used, for example, when defining actions for [routes](doc:account-routes).  Only *one* of the following properties needs to be included. If multiple are specified, then *all* properties must match one of your menus.\n[block:parameters]\n{\n  \"data\": {\n    \"h-0\": \"Properties\",\n    \"h-1\": \"Description\",\n    \"0-0\": \"`id`\",\n    \"0-1\": \"ID\",\n    \"1-0\": \"`name`\",\n    \"1-1\": \"Name\"\n  },\n  \"cols\": 2,\n  \"rows\": 2\n}\n[/block]\nHere are some examples:\n[block:code]\n{\n  \"codes\": [\n    {\n      \"code\": \"menu: {\\n    \\\"id\\\": 773451\\n}\",\n      \"language\": \"json\"\n    }\n  ]\n}\n[/block]\n\n[block:code]\n{\n  \"codes\": [\n    {\n      \"code\": \"menu: {\\n    \\\"name\\\": \\\"Main Menu\\\"\\n}\",\n      \"language\": \"json\"\n    }\n  ]\n}\n[/block]\nInstead of inputting an object, you can also use a scalar value.  A menu will be found if the input matches any one of the above fields.\n[block:code]\n{\n  \"codes\": [\n    {\n      \"code\": \"menu: \\\"Main Menu\\\"\",\n      \"language\": \"json\"\n    }\n  ]\n}\n[/block]","excerpt":"","slug":"account-menus","type":"basic","title":"Menus"}

Getting Started

API Tools

OAuth

Credit Card Payment Method

Accounts

Account Applications

Account Calls

Account Call Logs

Account Devices

Account Event Listeners

Account Events

Account Express Service Code

Account Extensions

Account Extension Caller IDs

Account Extension Contacts

Account Extension Contact Groups

Account Fax

Account Media

Account Menus

Account OAuth Clients

Account OAuth Client Redirect URI

Account Payment Methods

Account Phone Numbers

Account Queues

Account Routes

Account Schedules

Account SMS

Account Subaccounts

Account Subaccount Pricing

Account Trunks

Account Voicemail

Available Phone Numbers

Available Phone Number Regions

Menus

We've all been on the consuming side of a phone menu before. You call a company and hear, "Press '1' for Sales. Press '2' for Support. Press '0' for the operator." With Phone.com you can create your own menus! ## Supported Services * [List Menus](doc:list-account-menus) * [Create Menu](doc:create-account-menu) * [Get Menu](doc:get-account-menu) * [Replace Menu](doc:replace-account-menu) * [Delete Menu](doc:delete-account-menu) ## Summary Object The Menu Summary Object is used to briefly represent a menu. It can be seen in several places throughout this API. Here are the properties: [block:parameters] { "data": { "h-0": "Property", "h-1": "Description", "h-2": "", "0-0": "`id`", "0-1": "Integer Menu ID. Read-only.", "0-2": "", "1-0": "`name`", "1-1": "Name. Required. Unique.", "1-2": "" }, "cols": 2, "rows": 2 } [/block] Here is an example: [block:code] { "codes": [ { "code": "{\n \"id\": 12412,\n \"name\": \"Main Menu\"\n}", "language": "json" } ] } [/block] ## Full Object The Full Menu Object contains the same properties as the [Menu Summary Object](#section-summary-object), along with the following: [block:parameters] { "data": { "0-0": "`greeting`", "1-0": "`keypress_error`", "2-0": "`allow_extension_dial`", "3-0": "`keypress_wait_time`", "4-0": "`timeout_handler`", "5-0": "`options`", "h-0": "Property", "h-1": "Description", "0-1": "[Greeting](doc:account-media) that is played when a caller enters a menu. Output is a [Media Summary Object](doc:account-media#section-summary-object). Input must be a [Media Lookup Object](doc:account-media#section-lookup-object). Must refer to a media recording that has `is_hold_music` set to `FALSE`.", "1-1": "[Message](doc:account-media) that is played when the caller makes a keypress error. Output is a [Media Summary Object](doc:account-media#section-summary-object). Input must be a [Media Lookup Object](doc:account-media#section-lookup-object). Must refer to a media recording that has `is_hold_music` set to `FALSE`.", "2-1": "Boolean. Determines whether a caller can enter an extension number to bypass the menu.", "3-1": "Number of seconds to wait for the caller to choose a menu option. Must be between 1 and 5 seconds.", "4-1": "[Route](doc:account-routes) that will be entered when the caller fails to choose a menu option within the allotted time. Output is a [Route Summary Object](doc:account-routes#section-summary-object) if the route is named, otherwise the [Full Route Object](doc:account-routes#section-full-object) will be shown. Input must be a [Route Lookup Object](doc:account-routes#section-lookup-object) pointing to a named route.", "5-1": "Array of [menu option objects](#section-menu-option-object). See below for details." }, "cols": 2, "rows": 6 } [/block] ## Menu Option Object The Menu Option object is used to specify call handling rules when a caller selects a menu option. [block:parameters] { "data": { "h-0": "Property", "h-1": "Description", "0-0": "`key`", "1-0": "`route`", "0-1": "Keypad key. Must equal a single digit or the pound sign (\"#\").", "1-1": "[Route](doc:account-routes) which will be entered when the user presses the designated key. Output is a [Route Summary Object](doc:account-routes#section-summary-object) if the route is named, otherwise the [Full Route Object](doc:account-routes#section-full-object) will be shown. Input must be a [Route Lookup Object](doc:account-route#section-lookup-object) pointing to a named route." }, "cols": 2, "rows": 2 } [/block] ## Lookup Object The Menu Lookup Object is used to link to a menu from another object. This is used, for example, when defining actions for [routes](doc:account-routes). Only *one* of the following properties needs to be included. If multiple are specified, then *all* properties must match one of your menus. [block:parameters] { "data": { "h-0": "Properties", "h-1": "Description", "0-0": "`id`", "0-1": "ID", "1-0": "`name`", "1-1": "Name" }, "cols": 2, "rows": 2 } [/block] Here are some examples: [block:code] { "codes": [ { "code": "menu: {\n \"id\": 773451\n}", "language": "json" } ] } [/block] [block:code] { "codes": [ { "code": "menu: {\n \"name\": \"Main Menu\"\n}", "language": "json" } ] } [/block] Instead of inputting an object, you can also use a scalar value. A menu will be found if the input matches any one of the above fields. [block:code] { "codes": [ { "code": "menu: \"Main Menu\"", "language": "json" } ] } [/block]